Resume

Jack MS is a product designer, researcher, and strategist making meaningful digital experiences for people.

About

I am currently building digital products and researching customers over at ZoCo Design, a UX studio based in Columbus, Ohio. Previously, I was leading the design of a real estate investment platform at Rhove (Tokr Labs), and I had a couple stints in graphic design, motion design, and user experience before all that.

Specializing in product design, systems architecture, and user research, I excel at converging business objectives with human needs to solve complex problems and yield transformative results. Now at the 5 year milestone of my career in UX, I have successfully led cross-functional teams across diverse industries and business models to deliver intuitive, elegant solutions.

I thrive in highly collaborative environments, whether I’m working with other designers or across engineering and product teams to solve meaningful business challenges. Naturally curious, I am dual designer and user researcher: my flexible and iterative approach to systematic user experience design is always informed by data to answer the "why" behind behaviors and attitudes.

Skills

  • Product design
  • User experience design (UX)
  • User interface design (UI)
  • Visual design
  • Interaction design
  • Qualitative user research
  • Usability testing
  • Design systems
  • Prototyping/wireframing
  • Agile development

Experience

ZoCo Design

Senior UX Designer (Jul 2022–now)

Designer (Aug 2021–Jul 2022)

GiftPocket

Product Design Consultant (Jun 2020–Jul 2021)

Rhove (Tokr Labs)

Product Designer (Mar 2019–Aug 2021)

Education

The Ohio State University

Bachelor's of Science, Design (2015–2020)

Projects

Building an inclusive design system for healthcare operations.

Introducing AI intelligence and design elegance to investor workflows.

Enabling the next generation of digital retail experiences.

Helping college athletes launch their careers with fan support.

Fostering stronger trust and connection across remote teams.

Services

Key Services

  • Product Design & Systems Thinking
  • Design Systems
  • UX Research & User Interviews
  • Workshop & Ideation Facilitation

Product Services

  • UX/UI Design & Architecture
  • Software & Mobile Apps
  • UX Research & User Interviews
  • Usability Testing & UX Audits

Research Services

  • Evaluative & Generative Research
  • User Journeys & Service Maps
  • Customer Interviews
  • Qualitative Analysis

Brand Services

  • Logos & Brand Identity
  • Responsive Website Design
  • Visual Design & Direction
  • Copy & Content Outlines